Service Excellence
Santa Maria Primary School Surabaya
Entrepreneurial Project
Workshop Overview
Number of Participants
37
Participants
Duration of the Program
120
Minutes
across 4 sessions
Format
# Workshop
# Mentoring Sessions
Before - After
Before
Lack of responsiveness and timeliness in complaint handling
Need for curriculum development
Limited human resource development
After
Faster and more responsive service
Improved parent satisfaction
Stronger professional culture
Better school reputation
Testimoni
Miss Ike (Head of School)
“Overall, the training was very well conducted, interactive, and aligned with our needs. It was highly beneficial for our professional development and worth continuing in future programs. Moving forward, we hope to see more project-based and IT-related training, as well as cross-subject collaboration. We also look forward to this program being held regularly, such as annually, with varied locations to keep it engaging and dynamic.”
Miss Mondang (Vice Head of School)
“The training I participated in was highly beneficial for my development and was very well delivered, aligning with our needs. We hope that programs like this can be conducted regularly, for example on an annual basis, so that we can continue improving our skills, especially in project-based learning and the use of technology. However, we also hope for longer training duration to allow more hands-on practice, more focused and comprehensive material delivery, as well as continued mentoring support.”
Documentation
